Quietly fast. Always tracked.

Sleek & Sheek currently ships to the United States, United Kingdom, Australia, and Singapore. We are unable to ship to other destinations at this time.

Once your order is placed, it enters our fulfillment queue for quality inspection and packing.

• Processing time: 1–3 business days.
• Orders placed on weekends or holidays begin processing the next business day.

We take our time here because every Sleek & Sheek piece passes a Grade A Quality Check before it leaves the warehouse.

After processing, your package is handed to our trusted logistics partners DHL or FedEx. All orders include a tracking number, sent to your email once shipped.

• Standard shipping: 5–8 business days.
• Express shipping: 3–5 business days.
• Times may vary depending on location, carrier volume, or unforeseen delays.
• Please allow up to 48 hours for tracking to update after dispatch.

Rates and free-shipping thresholds vary by destination. All shipments are tracked and shipped via DHL or FedEx, with no hidden fees or duties added at delivery.

While our logistics partners work hard to deliver on time, delays may occasionally occur due to:

• Carrier backlogs.
• Severe weather.
• Public holidays.
• Supply-chain or transit disruptions.

We appreciate your patience and will do our best to assist with tracking updates and clarity.

If you need to modify or cancel your order, please email support@sleeknsheek.com within 60 minutes of placing it. After this window, the order may already be in processing and adjustments cannot be guaranteed.

Please double-check your shipping details at checkout. If an incorrect or incomplete address is provided, Sleek & Sheek is not responsible for:

• Delivery failures.
• Lost packages.
• Additional reshipping fees.

If a package is returned to us due to address issues, we can reship once the correct address and any applicable fees are confirmed.

If your order shows “Delivered” but you cannot locate it:

• Check with household members or neighbours.
• Look in common drop-off spots (porch, mailbox, building office).
• Wait 24–48 hours — carriers sometimes mark early.
• Contact support@sleeknsheek.com with your tracking number.

We will help you open a carrier investigation and work toward the best resolution.

If a customer refuses a parcel at delivery, any return-shipping fees, handling costs, and additional carrier charges are the customer's responsibility. If the order is to be reshipped, these fees must be paid in full before reshipment is processed.

If your item arrives damaged or with missing components, contact us within 7 days of delivery with:

• Your order number.
• Photos of the packaging and product.
• A short description of the issue.

We will resolve it promptly under our Quality Guarantee.

If a product is marked Pre-Order, the estimated shipping window will be noted on the product page. Orders containing both in-stock and pre-order items may ship together or separately at our discretion.

A tracking link is emailed to you once your package ships. You can also track your order anytime via the Track My Order link on our website. For assistance with tracking, reach out to support@sleeknsheek.com.

Email: support@sleeknsheek.com
Hours: Mon–Fri, 9am–5pm EST

We aim to respond within one business day.

We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.